Frequently Asked Questions

Your users might be seeking for a lot of answers to their queries about your product or service. Rather than letting them open a support ticket for every pre-sale or minute question, you can instead use this FAQ page to list all the commonly asked questions with answers.

F.A.Q.

Looking for answers? We have them listed below.

How do I place an order for custom coins?

Placing an order for coins is pretty simple and starts with you reaching out to us via phone or our quote request form. Here are a few things that will be needed when placing your order.

How many coins?

There are price price breaks at 100, 200, 300, 500, 1000, 2500 and 5000. ordering a specific quantity like 408 coins is fine by us.

What size should my coins be?

Great question! We make coins in most sizes and can even make custom shaped coins. 1.75″ is a pretty standard size and works for most artwork we normally see.

Do you make Geo Caching coins?

Yes we do and we are an authorized manufacturer for Geocaching.com!

Do you charge for artwork?

We do not charge for artwork.

Can I get samples with my logo on the coins?

We offer pre production samples if time allows. These sample allow you to hold an actual coin for your review and approval. Samples will add a few weeks to your order but are worth the added expense especially on larger orders.

How long does it take to make my coins?

Custom coins normally take 3 weeks to manufacture.

What is the minimum order?

100 coins is our normal minimum.

How are the coins shipped?

We ship your custom coin order via Fedex 3day air. Please make sure to let us know if you would like to ship to an APO and we will ship via USPS instead.

Do you offer a rush service?

We do offer a rush service and you will need to discuss this with your sales rep. We do not guaranty delivery dates. We do usually deliver when say we do but occasionally there may be a delay with our carriers.

What form of payments do you accept?

We accept credit cards, Paypal and company checks.

Do you offer custom coin packaging?

All custom coins are individually packaged in custom coin packaging a protective clear PVC pouch.  However, good design and craftsmanship never ends with just the product.  Its the packaging that finishes off the statement you are trying to make with your well designed custom coin.  Packaging sets the tone for the value message you are sending to the recipient and conveys how precious a keepsake it truly is.  This is why we, at The Monterey Company Shop, have made sure to provide you with a comprehensive list of options with which to package your custom coin with.  We offer plastic coin capsule, boxes, and velvet pouches for you to choose from.  If these don’t meet you needs we also do custom design packaging for you.

You still have doubts?

This is where you can help those whose queries are not listed in the FAQs above. You can let them contact you by leading them to the Contact us page or your support center where you can take a closer look.